Salestrack System

Getting Started

1. What is Salestrack ERP, and how does it work?

Salestrack ERP is a comprehensive enterprise resource planning system designed to streamline business operations across various departments, including finance, inventory, HR, sales, and customer relationship management (CRM). It offers a web dashboard for easy monitoring and management of business activities in real time.

2.How do I sign up for Salestrack ERP?

You can contact us by visiting our Contact Us page and filling in your business details. After that, we will get back to configure your organization’s departments, users, and permissions.

3. Do I need technical skills to use Salestrack ERP?

No technical expertise is required. Salestrack ERP has a user-friendly interface with tutorials and guides to help you navigate the platform effortlessly.

4. Can I migrate data from my current ERP system?

Yes, our support team can assist with data migration from your existing ERP system. We support importing data from CSV, Excel, and other common formats.

Manage your account

1. How do I update my company’s information?

You can update your company details by going to Settings > Company Information and editing the necessary fields, including your logo, address, and contact information.

2.Can I assign roles and permissions to users?

Yes, Salestrack ERP allows administrators to assign custom roles and permissions for different users, ensuring appropriate access control across departments.

3. Can multiple users work simultaneously on the system?

Yes, Salestrack ERP supports multi-user functionality, allowing multiple employees to access and manage different modules concurrently without interference.

4. How do I manage multiple branches from a single account?

The platform supports multi-branch management. Each branch can have its data while allowing centralized control and consolidated reporting for head offices.

5. How do I reset my password?

Click on the Forgot Password option on the login page and follow the instructions sent to your registered email address.

Pricing and License

1. What pricing plans does Salestrack ERP offer?

Salestrack ERP offers flexible subscription plans tailored to small, medium, and large enterprises. Please contact us for more details.

2. Is there a free trial available for Salestrack ERP?

Yes, we can offer a 14-day free trial with full access to all features to help you evaluate the system before making a purchase decision.

3. Are there any hidden fees?

No, there are no hidden fees. The subscription covers all essential features, with optional add-ons available for specific business needs.

4. How does the licensing system work for multiple branches?

Licenses cover multi-branch support under one account. You can add new branches under the same license, with additional fees applied based on the number of branches.

5. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time without penalties. Your data will remain available for 30 days after cancellation for backup purposes.

Policy, Safety & Security

1. How secure is my data on Salestrack ERP?

We use advanced encryption protocols (SSL/TLS) and secure servers to protect your data from unauthorized access or breaches.

2. Is my data backed up regularly?

Yes, automatic backups are performed daily to ensure your data is safe and can be restored in case of unexpected events.

3. Does Salestrack ERP comply with data protection laws?

Yes, we comply with Zimbabwean data protection regulations and other international standards such as GDPR for data security and privacy.

4. What should I do if I notice suspicious activity on my account?

Immediately change your password and notify our security team at support@salestrack.co.zw for further assistance.

Questions & Answers